Examine how Greenville’s new online payment system for municipal court fines reflects a user-centric approach in public service design, emphasizing accessibility and simplicity for all citizens. Explore the broader implications of transaction fees on low-income users and propose potential policy amendments to alleviate this burden. Investigate the city’s data security measures to maintain public trust and compare these efforts with other cities’ initiatives to identify best practices and challenges. Consider the digital divide and suggest solutions to ensure all residents can access these digital services effectively. Reflect on how this shift fits into the global trend of e-government services and its potential future expansion.